Shipping policy

Shipping Policy

U.S. Shipping

ROCC Balm currently ships within the United States.

Pre-Orders

ROCC Balm is currently available for pre-order. Pre-orders are expected to begin shipping in November 2026. Because production timelines can shift, this date is an estimate rather than a guaranteed shipping date. If there is a significant change to the expected shipping timeline, we’ll contact you using the email address provided with your order.

Processing & Shipping

Once ROCC Balm is in stock, orders will typically be processed within 3–5 business days. You’ll receive a shipping confirmation email with tracking information once your order is on its way.

Shipping times shown at checkout are estimates provided by the carrier and begin after your order has been processed.

Shipping Addresses

Please double-check your shipping address before placing your order. If you notice an error after ordering, contact us as soon as possible at hello@roccbalm.com. We’ll do our best to update your address before your order ships, but we can’t guarantee changes once an order has been processed or handed off to the carrier.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged or incorrect, please contact us at hello@roccbalm.com within 7 days of delivery so we can make it right.

If tracking shows your package as delivered but you haven’t received it, please check with your household members, neighbors, and the shipping carrier first. If you still can’t locate it, reach out and we’ll help however we can.

Questions?

Have a question about your order? Email us at hello@roccbalm.com.